FAQ's
How do I place an order?
To place an order, simply browse our catalog, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and confirm your order. An email confirmation will be sent to you once the order is successfully placed.
What payment methods do you accept?
We accept a variety of payment methods including:
- Visa, MasterCard, American Express, Maestro
- PayPal
- Apple Pay
- Google Pay
- UnionPay
- Shop Pay
- Bancontact
- iDEAL
- Multibanco
All transactions are secure and encrypted for your safety.
How can I track my order?
Once your order is dispatched, you will receive an email with the tracking information.
What is your return policy?
Our products are crafted uniquely for you upon each order, embodying our commitment to reducing waste and promoting sustainability.
As we embrace this eco-friendly approach, we maintain a policy of no returns or refunds, because all items that are made just for you.
We ask that you carefully review our size chart, which is thoughtfully provided for each product to help you make the best choice.
How do I cancel or change my order?
The product you ordered will be sent to production within 4h after your purchase.
If the product has been sent to production, you cannot cancel the order.
At this stage, address change is not guaranteed to be possible, as the order may already be prepared for shipping.
Contact us as soon as possible so we can try to adjust the order to your needs.
Are there any shipping restrictions?
We are able to ship to most countries, except for Guadeloupe, North Korea, Russia, and Ukraine.
What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the issue. We’ll work swiftly to resolve the matter.
How can I contact customer service?
Our customer service team is available Monday to Friday, 9am to 5pm.
You can reach us here "Contact Us".
We aim to respond to all inquiries within 24 hours.
Do you offer any discounts or promotions?
Yes! We regularly run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
How do I leave feedback or make a complaint?
Your feedback is important to us. Please reach us here "Contact Us".
We strive to address all feedback constructively and will get back to you within 2 business days.